Shipping & Returns

If you want your billing and shipping info to be saved for future purchases you can Create an Account the first time you make a purchase. If you create an account, you will just need to remember your login id and password to access your account for future purchases as your shipping and billing address information will be saved along with info about past orders.

If you forget your account password, you can have it e-mailed to you from the account log-in page. When you visit the store to make future purchases, go to the Log In page and log in to use your saved shipping and billing information in the check out. (Note: your credit card information is not saved and must be entered each time you make a purchase.)

RETURN POLICY

In the unlikely event that you are not satisfied with the product(s) you purchase from the Milton Bamboo Trading Co., Ltd., you can have the confidence that you can return or exchange the item within 30 days of receipt for a full refund less a 25% restocking fee and any shipping charges that were incurred. All returned items to Milton Bamboo Trading Co., Ltd. must be in new unused condition and packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc must be returned for full credit.

**IMPORTANT NOTE**  The actual shipping cost you must pay to return an item to us may not match our flat promotional shipping rates.  For example, we may charge only $14.99 to ship a large heavy item to you but the actual shipping cost is what will be deducted from your credit which will often be much higher than the promotional shipping. The ORIGINAL SHIPPING  is NON-REFUNDABLE even if you received FREE shipping promotion, you will be charged the actual shipping charges that we incurred to ship the product to you.

In the unlikely event you are required to return a product to Milton Bamboo Trading Co., Ltd. follow these instructions:

Contact us to receive a RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal.

Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. You may be required to place the manufacturer's box in a sturdier, shipping quality box. You will be charged a replacement fee for missing items or no credit will be given if manufacturer cannot supply replacement parts.

Return the product via UPS or other insured shipping provider. It is recommended that you insure the package as Milton Bamboo Trading Co., Ltd. is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price.  In the rare case that we receive a return and it has been damaged during shipment from you to us; we will notify you immediately so that you can file a claim with the shipping company.

Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge may apply if the box is written upon.

The Return Materials Authorization (RMA) will expire 10 business days from the date that it was issued.

After we inspect your return, we will credit the purchase price back to the original credit card used for the purchase, minus the original shipping cost, the restocking fees and box or replacement part fees that may apply.  Please allow up to 2-4 weeks for the credit to appear on your statement.  We will send you an email confirmation to notify you when we have applied the credit to your card.

A restocking fee of 25% WILL be charged on all returned products.  Refunds may NOT be given if obvious signs of use such as missing paperwork, parts, missing packaging materials, smudges or other marks indicating use, etc.
 
Please note that custom items, built-to-order, and personalized items cannot be returned due to their uniqueness to your specific needs.
 
If you have any questions about returning a product, please contact us.